TERMS & CONDITIONS

The terms and conditions below shall apply to the tour booking concluded between Nahans’ Safaris and the undersigned client in respect to the tour, as more fully described in the tour itinerary provided to the client on confirmation of the booking

Bookings

All information detailed in client itineraries is given to the best of Nahans’ Safaris’ knowledge and based on the latest information available. We cannot be liable for modified information from third parties

To reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.

Before confirming a safari, the client must inform Nahans’ Safaris of any preferences and special requests of the participants; e.g. medical needs, diet requirements and any other requirements. We will meet the requests if possible.

All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Nahans’ Safaris have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.

In the event that you wish to amend your reservation in anyway, Nahans’ Safaris will make the preferred adjustment where practicable and possible and confirm accordingly. Nahans’ Safaris reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.

Nahans’ Safaris reserves the right to change and readjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.

Prices

The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle.

Expenses that are not covered: international and domestic air fares, visa and passports, meals not mentioned in the itinerary, drinks other than the mineral water provided in the vehicle, tips and gratuities for the guides and accommodation staff, laundry, travel insurance and other items of a personal nature.

Nahans’ Safaris reserves the right to adjust prices at any time should there be any fluctuation in the exchange rate or increase in the cost of any element of the tour. The company will however make every effort to minimize any increases.

Payment

We will ask you for a 40% down payment in connection with making booking (especially with securing Gorilla permits/Chimpanzee permits). At the latest, one month prior to the start of the safari, full payment should be made (unless other terms have been agreed). However, bookings made within one month of departure must be paid in full. After receipt of firs payment, Nahans’ Safaris will take necessary steps to secure bookings of facilities and activities specified in the itinerary.

Means of payment

Payments can be done through bank transfer to our accounts in Uganda and via credit card payments through a 3D secure payment gateway embedded in our website or a shareable payment link. Fees for transfer are paid by the client. We accept payment in cash and cheques for non-international travelers paid directly to our office.

Execution of safari

It is a privilege to see animals in their natural habitat and as such, we cannot guarantee wildlife or game viewing. You must take caution when viewing the animals and carefully follow the instructions given by either the tour guide or wildlife rangers.

A gorilla or chimpanzee permit guarantees clients will be able to track the primates in question but does not guarantee that the animals will be in plain sight.

Accommodation is based on a twin or double bedded room, tent or banda with a private bathroom where possible. Single rooms maybe available with the payment of a supplement fee but availability cannot always be guaranteed.

Nahans’ Safaris reserves the right to refuse any client behaving in a way that can cause danger/inconvenience to any third party, damage to property, environments or ecosystems to continue the trip. In such a case, no refunds will be made and we will not be liable for expenses occurring due to termination.

Vehicles

We always make sure we offer our clients cars that are in a road worthy condition. Despite this, punctures, breakdowns, damage or any other delay can occur due to poor road conditions that are out of our control.

Insurance

It is the client’s responsibility to make sure that they have sufficient coverage with travel insurance.

Health

It is the responsibility of the client to insure that proper medical precautions (immunizations and so on) have been taken.

Trip Cancellations

When a client cancels a tour that requires a gorilla/chimpanzee trekking permit, the permit price is non-refundable and will be forfeited.

Cancellation of a scheduled tour booking must be made in writing and is not effective until such written cancellation is received and acknowledged by Nahans’ Safaris.

Loss of the deposit is applicable to tours cancelled more than 60 Days before Date of Departure (excluding the non-refundable gorilla trekking permit)

Should a Client cancel a booking 60 days or less prior to the date of departure of the tour for any reason (except due to death or hospitalization), the client shall be liable to pay a cancellation penalty. The cancellation penalty is calculated by having regard to the nature of the booking, length of notice of cancellation and reasonable potential to find alternative customers. Having regard to the aforementioned factors, the following percentages may be forfeited by the customer in respect of the arranged tour price due to a no-show based on the number of days between receipt of the cancellation notice and the date of the departure:

All cancellations need to be made in writing and confirmed by the Reservations team by email. The above mentioned cancellation fees are applicable to any pre-booked or pre-paid activity packages which will also be charged if a tour is cancelled.

The Company reserves the right at any time and for any reason, to cancel the tour on notice to the client. In such event, the Company shall refund the tour price to the client. It is recorded that refund of the tour price as aforesaid shall be the Company’s sole responsibility to the client, and no claim for any damages, howsoever arising, shall accrue against the Company by reason of a cancellation of the tour.
Note: Gorilla permits and flight tickets are excluded from percentages above and are 100% non-refundable.

Complaints

Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction, a written complaint should be e-mailed to us no later than 30 days after finishing the safari to enable us investigate and act on the complaint.

Liability

Nahans’ Safaris cannot accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.